Privacy Policy

Last Updated: August 2, 2026

NexoMask Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit nexomask.com or use our services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, request a quote, or contact our support team. This includes your name, company name, email address, phone number, shipping address, and payment information.

2. How We Use Your Information

We use your information to: (a) process and fulfill your orders, (b) send you order confirmations and shipping notifications, (c) respond to your inquiries, (d) provide customer support, (e) send marketing communications (with your consent), and (f) improve our products and services.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with: (a) shipping carriers (DHL, FedEx, UPS), (b) payment processors (Stripe), (c) email service providers (Resend), and (d) analytics providers (Google Analytics) - all bound by confidentiality agreements.

4. Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. See our Cookie Policy for details.

5. Data Security

We implement industry-standard security measures including AES-256 encryption, TLS 1.3 for data transmission, bcrypt password hashing, and regular security audits. Your payment information is processed through PCI DSS compliant Stripe and never stored on our servers.

6. Your Rights (GDPR & CCPA)

Under GDPR and CCPA, you have the right to: (a) access your personal data, (b) request correction or deletion, (c) object to processing, (d) data portability, (e) withdraw consent, and (f) file a complaint with a supervisory authority. To exercise these rights, contact [email protected].

7. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. We may retain certain information after account closure for legal, accounting, or compliance purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including China, Singapore, and the United States. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: